Within 30 days of your purchase from Alaninu.com, you can submit a return for eligible items in exchange for store credit. To submit your return, please use the following link, which will direct you to our return portal: Alani Nu Returns. If your return is approved, you will receive a pre-paid shipping label.
Please note that all processed orders are final sale and are not eligible for return or exchange. Any fraudulent orders will be cancelled.
Exclusions to Refund & Exchanges:
All beverages, snacks, and merchandise
Limited-edition items
We do not accept returns on purchases made through retail locations
All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)
Final sale items
What items are final sale?
The following items are final sale:
Beverages:
Energy Drinks
Mini Energy
Protein Shakes
Snacks:
Protein Bars
Gummies
Merchandise
Limited-edition items
All orders placed using a discount, rewards points, or during a promotion (i.e. Black Friday promo, BOGO deals, etc.)
Can I receive a refund for my return?
No, we do not offer refunds on returns. To view our full Return Policy, click here.
Please keep in mind, all items purchased during promotions (i.e.Black Friday promo, BOGO deals, etc.) are final sale and cannot be returned.
Do you offer price adjustments?
We do not offer price adjustments on any purchases.
Do you offer returns or refunds on purchases from retail locations?
For purchases made through retail locations, we recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. We are unable to issue refunds or accept returns for purchases made at retail locations.
Can I return an order that was placed using my Alani Rewards points?
No, all orders placed using rewards points are final sale. To view our full Return Policy, click here.
Our Products
Are your products gluten-free?
All of our products are gluten-free, excluding Munchies Whey Protein.
Are your products keto-friendly?
We advise checking the nutrition labels before purchasing to ensure our products fit within your dietary and nutritional goals.
Can I break open Balance Capsules into a beverage?
Yes, you can break open Balance Capsules into your desired food or beverage.
Which products are vegan?
Balance Capsules
Super Greens
Pre-Workout
BCAA
Fat Burner
Energy Drinks
Mini Energy
Are your products packaged in temperature regulated bottles?
Our Protein Shakes are packaged in temperature regulated bottles. We recommend refrigerating them once opened.
Payments, Promo Codes, Gift Cards
How do I apply my discount code?
You can apply the discount code to your order during checkout! Enter your code in the “discount code or gift card” box under your order summary.
How do I apply my gift card?
You can apply the gift card to your order during checkout! Enter the gift card code that you received in your email and enter it into the “discount code or gift card” box under your order summary.
What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, Discover, American Express, Google Pay, Meta Pay, Apple Pay, Shop Pay, and Shop Pay Installments / Affirm.
How do I purchase a gift card?
You can purchase gift cards on our website, here. You will receive your e-gift card to the email address used at checkout.
What is Shop Pay?
Shop Pay is an easy and secure way to store your information and experience a faster check out process with a click of a button. You can pay in full at check out or split your purchase into 4 equal payments (interest free) for orders over $50.
What should I do if I am having trouble placing an order on AlaniNu.com?
If you are having trouble placing an order on our website, we recommend following the steps listed below:
• Clear the data from your browser history
• Verify your payment information has been entered correctly
• Use an alternative device or browser to place your order
If your order is still failing to process, please reach out to our Customer Service Team at
[email protected].
Shipping & Tracking
When will my order ship?
When your order is packaged and ready to go, we will send you an e-mail notification with your shipping tracking number and a link to where you can track it online.
For domestic shipments, please allow at least 5-7 business days for the package to be delivered.
Orders placed on Saturdays and Sundays, during promotions and around holidays may take additional time processing due to increased order volume and shipping carrier delays/schedules. Rest assured, our team’s goal is to get your order to you as quickly as possible, even during these times. We appreciate your patience!
If you have any questions about your estimated delivery time, please reach out to our Customer Service Team at
[email protected] can assist.
What is your shipping policy?
Our warehouse processes and packages orders Monday-Friday. Once your order is picked up from our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. You can view our full shipping policy here.
Do you ship internationally?
As of October 1, 2025, we do not offer international shipping. Products from AlaniNu.com are currently only available for purchase and delivery within the United States.
If I place multiple orders, should I expect to receive multiple packages or one package?
If you place multiple orders, they will be shipped in separate packages. To ensure you do not experience delays, we are unable to combine and ship multiple orders in one package. Standard shipping rates apply.
What should I do if my order is marked as delivered, but I haven’t received it?
At times, shipping carriers may mark a package as delivered, but will deliver it at a later time. Please allow 3 – 5 business days for the package to be delivered.
If your package has not arrived after the 5th business day, please reach out to our Customer Service Team at
[email protected] and we can further assist you.
How will you ship my order?
Domestic shipments are shipped via USPS or FedEx.
The shipping carrier is automatically determined based on the weight of your package. Please note that we are unable to make changes to the shipping carrier.
Do you ship to APO/FPO/DPO addresses?
We do not currently ship to APO / FPO / DPO addresses.
What should I do if my tracking information is not updating?
Shipments receive updates at various points between pickup and delivery. However, it is not unusual for the tracking link to go more than 24 hours without an update while in transit.
Are there shipping delays during the holiday season?
During the months of November and December, you may experience shipping delays due to the holidays, influx of orders, and shipping carriers requiring additional time to get you your package.
Rest assured, our team is working around the clock to ensure we get your orders to you as quickly as possible!
If you have any questions, please reach out to our Customer Service Team at
[email protected]Can I edit my shipping address?
Once an order is processed, we are unable to edit the shipping address. You will need to work with the shipping carrier assigned to your order to redirect the shipment.
If your order is shipped with FedEx, we recommend utilizing FedEx Delivery Manager via the website or mobile app. With a FedEx Delivery Manager account, you can edit the shipping address or hold the package at a location near you.
For orders shipped with USPS, we recommend setting up mail forwarding with a Change-of-Address request or using USPS Package Intercept.
Please note, we are not responsible for any fees associated with these services.
With additional questions, please email our Customer Service Team at
[email protected].
GOV X
How do I receive the GOVX discount?
Click HERE to create a free account with GOVX. Once you submit your information, GOVX will handle the authentication on your behalf.
How much will I save with a GOVX account?
Verified GOVX accounts will receive 10% off all orders made online at AlaniNu.com.
Does it cost money to create a GOVX account?
No, you can create a GOVX account for free – click HERE to sign up.
Can I share the GOVX discount with friends/family?
No, the discount will be applied to verified GOVX accounts and is not a shareable code.
Do I need a code to add to receive the GOVX discount?
Once you log in to your GOVX account, you will be given a single-use code, or the discount will automatically apply to your cart. Please keep in mind, only one GOVX code can be redeemed per day.
Is a GOVX discount available for international customers?
The GOVX discount is available for U.S. military, first responders, government employees, and educators. Since we do not ship internationally, the discount is limited to U.S. customers only. For more information on qualifications, please visit GOVX.com.
